Our aim is to provide not just a trip, but the experience of a lifetime. We offer the best possible service through a transparent process, where you can see exactly what you are purchasing. We find that our customers tend to come back – and are not satisfied with just a one-time trip. We accompany you through the entire process, from the original idea through the end of the trip, and check up on every detail before and during your travels. We know that it is a vital part of your experience that all logistics run as smoothly as possible, especially since some of the places we work in are quite remote.
Can I customize a standard/published trip?
Yes, all trips can be modified to suit your interest, available travel time, activities and so on. Actually most of our trips are customized or modified to fit the client’s specific need and wishes.
Do you arrange trips to places not listed on the website?
Yes, we do. If the place you are looking for is in one of the countries we have on our website, we very likely can arrange your trip – please send us an enquiry and we will look into it. As we have been in the travel business for more than 20 years, we have worked in many places around the globe, and so we have both the knowledge and the contacts to provide services in countries other than those we have in our website, such as: Nepal, India, Tanzania, Kenya, Russia, Bhutan, Sikkim, Uzbekistan, Chile to name a few. If we do not know the destination you are looking for we will be very honest and redirect you to one of our partners that work in the region.
How long do I have to wait to get a quotation from you?
We have a policy to answer all enquiries with 24 hours. If the destination is different from the standard ones we work with daily, it may take us a bit longer. We will be in touch with our clients with updates on their requests as soon as possible.
How do I book a trip?
If you already found the trip you want or the program you like just click the BOOK HERE button at the top of each trip page, use the CONTACT form or send us an e-mail. We will provide you with the payment and cancellation polices that apply before your trip. Then, depending on the departure date, you will pay a deposit or full payment so that we can guarantee your booking.
How do I pay for my trip?
We work with bank transfers. Once you have agreed on the product, price and conditions, we will send you our bank details.
How difficult are the mountain trips?
Most of our trips are designed to give you a great experience, providing safety above all. In order to chose the right trip, we advise you to take an initial look at our Climbing Grades and Trekking Grades, where you can see the scale we use to grade our trips, and also find our trips listed by difficulty grades. We encourage you to contact us for more details, so we can advise you on the right trip according to your capabilities. Our aim is that you find a trip you can enjoy while also challenging yourself!
What are the guide’s qualifications in the mountain and cultural trips?
This varies a lot from country to country and region to region. With our extensive experience in the destinations, we have built a great network of very professional people in each field. The guides are an essential part of any trip, and can be an real enrichment to the experience of visiting a region or country. All our guides have to possess both a good knowledge of their field and a commitment to excellent customer service.
For the mountain trips, we have chosen our guides carefully, and most of them have mountain guiding certifications under the UIAGM and ASEGUIM. In Colombia particularly, there is not such a certification yet, but we have trained our guides and chosen them for their skills and knowledge.
In the culture and nature trips, we focus on language skills and communication capabilities, so that the guides can provide the right information according to the client’s interest.
We must advise you that many of our destinations are remote, in places where tourism is new and just beginning to develop. We ensure the best guides possible in each region.